Accessibility Policy

Merchants Bank, N.A. is committed to providing website content that is accessible to everyone. We strive to provide excellence in customer service, both in person and online, to serve our client’s financial service needs.

If you are having difficulty viewing or navigating any part of this website, please contact us via one of the options listed on this page. 

For those using assistive technology, we recommend using the most current versions of the computer-based assistive technology applications and browsers. There are easy-to-use controls for adjusting the size and colors of content on a web page. There are no ideal content size or color combinations for all users. By using the controls provided by your browser, you can personalize the content presentation to suit your needs. Keeping your browsers up-to-date will ensure that you have the most options for accessibility. Newer browsers tend to provide more display options to make content accessible and may work better with assistive technologies.

We provide an Accessibility Menu in the lower left corner of our website when accessed from a desktop computer. For other assistive technology applications or browsers, please visit the individual manufacturer site for information about how to obtain them. You also may have access to assistance from local and state agencies or non-profit groups in your area.

We appreciate any feedback regarding accessibility needs that are not being met so we may evaluate the situation and attempt to provide the information you are seeking through an alternate channel. When contacting us, please provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. 

BY ONLINE CONTACT US FORM:

Please use the Contact Us Form on our website.

BY PHONE:

Please call us at 1-800-944-6285

BY MAIL:

Please send questions to the following address:

Merchants Bank

Attention: Digital Accessibility

P.O. Box 248

Winona, MN 55987